REDEMPTION ANC 2 TRUE WIRELESS EARBUDS FAQ

1. 1. Remove the earbuds from the case.
   2. Press and hold both touch sensors for 8 seconds until they flash red and power off.
   3. Press and hold the touch sensors on each earbud simultaneously for 10 seconds. Then the earbuds will flash red/white and turn off.
   4. Place the earbuds back in the case for at least 15 seconds. Once you open the case again, they will go directly into pairing mode.

1. Take a microfiber cloth (or similar product) and thoroughly clean build up around the earbuds.
   • If the issue persists after doing this, proceed to Step 2.
2. Go into your device Bluetooth settings and remove your Redemption ANC 2 earbuds from the pairing list
   • For specific instructions on how to do this, look at the product guide for your device.
3. Reset your Redemption ANC 2 earbuds.
4. Open your device Bluetooth settings once more and look for Redemption ANC 2
   
5. Select the device you are looking to pair until you see a notification that it is connected to your device.
6. If the problem persists after following all the steps above, please contact our support team: https://www.thehouseofmarley.com/customer-support/contact-us/

1. 1. Go into your device Bluetooth settings and remove your Redemption ANC 2 earbuds from the pairing list
      • For specific instructions on how to do this, look at the product guide for your device.
   2. Reset your earbuds.
   3. Open your device Bluetooth settings once more and look for Redemption ANC 2.
   4. Select the Redemption ANC 2 earbuds and wait until you see a notification that it is connected to your device.

1. 1. Take a microfiber cloth (or similar product) and thoroughly clean build up around the microphone holes on the device.
      • If the issue persists after doing this, proceed to Step 2.
   2. Pair your Redemption ANC 2 earbuds with a different device.
   3. Once paired, evaluate the microphone once more.
   4. If the microphone is working on another device, then you need to review the audio settings of the device you were having trouble with to ensure it is setup to receive audio through your Redemption ANC 2 microphone.
      • For specific instructions on how to do this, look at the product guide for your device
   5. If the microphone is not working on multiple devices, please contact our support team: https://www.thehouseofmarley.com/customer-support/contact-us/

1. 1. Take a microfiber cloth (or similar product) and thoroughly clean build up around the earbuds and the pins on the charging case.
      • If the issue persists after doing this, proceed to Step 2.
   2. Check your charging cable to ensure it is compatible with your product and that you are using a high-quality 5-volt USB charger
      • If charging by wireless charger, verify that the charger is plugged in and functioning. Your Redemption ANC 2 case must be centered on the charger to ensure they receive a charge.
        • Note: If you notice that your wireless charger is unusually hot, the charger may be overheating, thus disabling the charging capabilities for safety. We recommend using a different charger if this happens.
   3. Charge the product overnight (or 7-8 hours) and check to see if the device is charged after.
      
   4. If you are still unable to charge the product, please contact our support team: https://www.thehouseofmarley.com/customer-support/contact-us/

• • Use a high-quality 5-volt USB charger or 10W wireless charger. Avoid using chargers more powerful than this consistently.
  • Avoid leaving your product connected to the charger for long periods of time. It’s best to remove the product from the charger once fully charged.

• • If you’re noticing that the volume on one of your earbuds is not changing, please install the Marley app and check for a firmware update.
    • You can update the firmware by going to the “Firmware Update” menu in the Marley app.
      • If there are no firmware updates available, you will see a notification saying “No upgrade needed” in the Marley app
    • If you’re still unable to change the volume after installing the firmware update, or if there are no updates available, please contact our support team: https://www.thehouseofmarley.com/customer-support/contact-us/

• • Basic controls
    • Left Earbud
      • Tap the Left earbud 1x for volume down
      • Tap the Left earbud 2x to play the previous track
      • Tap the Left earbud 3x for voice assistant
      • Press and hold the Left earbud for 2 seconds to activate ANC (active noise cancelling)
        • Press and hold again for 2 seconds to activate Ambient mode
    • Right Earbud
      • Tap the Right earbud 1x for volume up
      • Tap the Right earbud 2x to play the next track
      • Tap the Right earbud 3x for voice assistant
      • Press and hold the Right earbud for 2 seconds to activate ANC (active noise cancelling)
        • Press and hold again for 2 seconds to activate Ambient mode

• • Play/pause
    • Remove either earbud to pause
    • Re-insert the earbud to play

• • Taking calls
    • Tap the Left earbud 2x to end a call
    • Tap the Right earbud 1x to accept a call
    • Press and hold either earbud for 2 seconds to reject a call

• • Left Earbud
    • Tap the Left earbud 1x for volume down
    • Press and hold the Left earbud for 2 seconds to reject a call
    • Tap the Left earbud 2x to accept a call, end a call, or play the next track
    • Tap the Left earbud 3x for voice assistant
  • Right Earbud
    • Tap the Right earbud 1x for volume up
    • Press and hold the Right earbud for 2 seconds to reject a call
    • Tap the Right earbud twice to accept a call, end a call, or play previous track
    • Tap the Right earbud 3x for voice assistant

• • With case
    • The earbuds will turn on automatically when you remove them from the case (if they are charged)
    • The earbuds will turn off automatically when they are placed back into the case
  • Without case
    • Press and hold each earbud for 10 seconds to turn the earbuds off without a case
    • Press and hold each earbud for 3 seconds to turn them on without a case

• • EM-DE031

• • The size of this product is 2.2x1.1x1.9in (56x28x48mm)

• • 0.12 lb (55.2 g)

• • A USB-C to USB-A charging cable is used to charge these earbuds. You will find one included in your package.

• • You can charge these earbuds with almost any wireless charging mat or stand. For added compatibility, we recommend a Qi®-certified charger (like Onedrop).

• • Earbuds: 50mAh per earbud
  • Charging Case: 520mAh

Charging Case:

• • On average, it will take 2 hours to fully charge the case using the supplied USB-C to USB-A cable.

Wireless Charging:

• • Using a 10W or higher wireless charging mat will take about 3 hours to fully charge the case.

Earbuds:

• • On average, it will take 1-1/4 hours to fully charge the earbuds inside the case.
  • Quick charge the earbuds for 15 minutes inside the case to get up to 2 hours of listening with ANC off.

• • Redemption ANC 2 provides 6 hours of playtime with ANC on, 8 hours with ANC off, and an additional 3 charges from the charging case for over 24 hours of listening.

• • The quick charge feature allows you to get back to listening faster. For example, you will get up to 2 hours of playtime after just 15 minutes of charging.

• • If you’re noticing that the volume on one of your earbuds is not changing, please install the Marley app and check for a firmware update.
    • You can update the firmware by going to the “Firmware Update” menu in the Marley app.
      • If there are no firmware updates available, you will see a notification saying “No upgrade needed” in the Marley app
  • If you’re still unable to change the volume after installing the firmware update, or if there are no updates available, please contact our support team: https://www.thehouseofmarley.com/customer-support/contact-us/  

• • To power on the earbuds without the case, press and hold each touch sensor for 3 seconds.
  • To power off the earbuds, press and hold the touch sensor on each earbud for 8 seconds. The LED will flash red, indicating power off.

• • The box includes 1 pair of Redemption ANC 2 earbuds, 1 charging case, 3 sets of ear tips (S, M, L), 1 braided USB-C charging cable, a quick start guide, a warranty booklet, a welcome card, and a House of Marley sticker.

• • We suggest that you first try on each size of the ear tips included in the box to find the right fit for you.
  • Then make sure that you place the earbud marked L in your left ear, and the earbud marked R in your right ear.
  • You can gently pull your earlobe down and place the earbud inside your ear, which should help it enter a bit further into the canal for a secure fit. You will achieve a good fit when there is a seal inside the ear, so the earbuds will not fall out easily.
    • Note: You may have to use a different size ear tip for each ear.

• • Remove the earbuds from the case and remove the paper film from the bottom.
  • Place the earbuds in the case, close the lid, and allow them to charge for 15 minutes.
  • Once charged, remove the earbuds from the case, and they will automatically go into pairing mode, which is indicated by an alternating red/white flashing light on one earbud.
  • Go to your device’s Bluetooth® pairing menu and select “Redemption ANC 2”. Your device will now be connected to the earbuds.
  • Once this initial pairing is complete, your earbuds will automatically pair to your device whenever they are removed from the case.

• • While wearing your earbuds, tap 5x on either side to begin pairing a new device

• • Tap the case to check the battery level. The LEDs on the case will indicate the charging status.
  • Charging the case via cable or a wireless charging pad will also show the current charge level.

• • iOS® devices will show the battery percentage in the top right corner of the notification bar inside the control center.
  • Android and iOS® users can check the battery level using the Marley App.

• • Redemption ANC 2 only supports SBC

• • The earbuds can only be connected to one device at a time

• • Every piece of the Redemption ANC 2 can be recycled at an e-waste recycling facility.

• • House of Marley believes in respect for the earth, which is why we develop products with upcycled materials. Please contact your local e-waste recycling center for drop-off instructions. Unfortunately, due to the complex assembly of the earbuds, they cannot be placed in a standard recycle receptacle.